【東京】東京⇄白馬　ヘリタクシー

お客さまのご都合によるキャンセルについては下記のとおりのキャンセル料を頂戴します。なお、お客さま都合によらない天候等によるキャンセルの場合は全額返金致します。
フライト4日前の17時まで：無し
フライト3日前の17時まで：10％
フライト2日前の17時まで：30％
フライト前日の17時まで：50％
当日キャンセル/無断キャンセル：100％

お一人さま手荷物１つお持ち込みいただけます。空席がある場合は空席に搭載可能な限りお持ち込み可能

・天候等を理由とする機長の判断によりフライトが中止になる場合があります。
・一般的に雨や視界不良の場合は、フライトは中止となります。・天候による中止の場合、全額返金いたします。
・機体に不具合が発生した場合、フライトが中止になる場合があります。

保険料はフライト料金に含まれています。保険の種類は下記のとおりです。

「第三者・乗客包括賠償責任保険」契約の航空機の所有、使用または管理に起因し、偶然な事故によって機外の第三者または乗客の生命または身体を害し、あるいは機外の第三者の財物または乗客の手荷物に損害を与えたことにより法律上の賠償責任を負担された場合、保険金お支払いする保険です。

必要に応じて搭乗に必要な範囲内でお客さまの氏名、住所、電話番号、Eメールアドレス等の情報を開示・提供する場合がございます。上記にご同意頂いたうえでお申し込みください。

Q. What happens in case of bad weather?
If the flight is cancelled due to bad weather on the day of departure, we will reschedule or refund your money (except for some plans and reservations). (Except for some plans and reservations.) Please be assured that no cancellation fee will be charged in the event of a flight cancellation.



Q. Is there a weight limit?
A. There is a weight limit of 120 kg per seat, 220 kg for a 3-seat aircraft, and 340 kg for a 5-seat aircraft. Please note that there are some exceptions depending on the aircraft, and we may not be able to accept some cases.



Q. Is it possible to change my reservation?
Yes, it is possible. Please contact us at 0120-510-613. Cancellations for your convenience will be subject to the following cancellation fees. If cancellation is due to weather or other reasons not attributable to the customer, the full amount will be refunded.

Up to 5:00 p.m. 4 days prior to the flight: No charge

Up to 5:00 p.m. 3 days prior to flight: 10%.

Up to 5:00 p.m. 2 days prior to the flight: 30%.

Up to 5:00 p.m. the day before the flight: 50%.

On the day of the flight or if no notice is given: 100%.



Q. What should I do if I am late?
Please call the emergency number provided in the reservation receipt e-mail. We will take into consideration the availability of other passengers and adjust our schedule accordingly. Please note that your flight may be shortened or cancelled due to scheduling conflicts. In such cases, the difference will not be refunded.



Q. Are there any baggage restrictions?
A. No. Items that may be dangerous or disruptive to aircraft, personnel, or cargo are prohibited by law from being transported by air. Items that fall under the category of dangerous goods must be abandoned and disposed of on the spot.

Please refer to the URL for details. (https://flight.space-aviation.com/pages/baggage)



Q. Is insurance included? What type of insurance is included?
Insurance is included in the flight fee. The types of insurance are as follows

Third Party/Passenger Comprehensive Liability Insurance" provides coverage for legal damages caused by accidental injury to the life or limb of a third party or passenger outside the aircraft, or damage to the property of a third party or passenger's baggage outside the aircraft, arising out of the ownership, use, or management of the aircraft. This insurance covers the following