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Frequently Asked Questions

Regarding reservations

Can I change my reservation?

Changes are possible. Please contact us via the inquiry number. If you cancel due to your own circumstances, we will charge you a cancellation fee as follows. However, if you cancel due to weather or other reasons that are not attributable to you, we will refund the full amount.

Up to 5pm 4 days before the flight: Free
Up to 5pm 3 days before the flight: 10%
Up until 5:00 p.m. two days before the flight: 30%
Up until 5pm the day before the flight: 50%
On the day or if there is no contact: 100%

How do I make a reservation?

To make an online reservation, please follow the steps below. We also accept reservations by phone, email, and our official LINE account.

①Select date and time: Select the date and time you want from the calendar.
②Apply: Fill in the required information on the form and proceed to payment.
③Receive reservation completion email: Check the reservation details and the procedure for the day by email.

Can I board without making a reservation?

Reservations are required. Please select your desired date and time from the details screen of each plan and make a reservation.

Can I make a reservation on behalf of someone else?

Yes, that is possible. Even if you are not boarding the flight, you can come to the heliport on the day of the flight.

*Please be sure to notify us in advance of the number of people attending.

Can I cancel my reservation?

Cancellation is possible. Please contact us via the inquiry number. If you cancel due to your own circumstances, we will charge you a cancellation fee as follows. However, if you cancel due to weather or other reasons that are not attributable to you, we will refund the full amount.

Up to 5pm 4 days before the flight: Free
Up to 5pm 3 days before the flight: 10%
Up until 5:00 p.m. two days before the flight: 30%
Up until 5pm the day before the flight: 50%
On the day or if there is no contact: 100%

Payment and fees

Is insurance included?

Insurance is included in the flight fare. The types of insurance are as follows:

"Third Party/Passenger Comprehensive Liability Insurance" is insurance that pays claims in the event that an accident resulting from the ownership, use, or management of a contracted aircraft causes injury to the life or body of a third party or passengers outside the aircraft, or damage to the property of a third party outside the aircraft or to passenger baggage, for which you are legally liable for damages.

Is the price the same for 1 person or 3 people?

This may change. For sightseeing tours, the minimum number of participants is two, so even if you have one person on board, you will be charged the fare for two people. For some plans, such as charter flights, the price is per aircraft, so the price does not change depending on the number of people.

What payment methods are available?

You can pay by the following methods.

・Credit card (VISA, MasterCard, AMERICAN EXPRESS, JCB, Diners)
・Payment services (Amazon Pay, PayPay, Rakuten Pay)
・Payment by invoice, bank transfer, cash on delivery

*Payment by credit card is limited to one-time payments. If you wish to pay in installments, please contact your card company after purchase.
*We are unable to investigate inquiries regarding withdrawals. Please contact your credit card company.

Are there any child rates?

Children 2 years old or younger may travel free of charge if they sit on an adult's lap, up to the number listed below. Children 3 years old or older must occupy a seat. (There is no child fare, so please make a reservation at the regular fare.)

3-seater aircraft: up to 1 person
4- and 5-seater aircraft: up to 2 people
6-seater aircraft: up to 3 people

Regarding flight plans

Q: Is there a recommended plan for people experiencing a helicopter for the first time?

We recommend a sightseeing plan that allows you to enjoy the beautiful seasonal scenery such as cherry blossoms, fireworks, and autumn leaves, as well as the night view of Tokyo. Please see here .

Does the flight time include boarding and disembarking times?

Flight time is the total time from when the aircraft takes off to when it lands.

Can I fly two aircraft at the same time?

Depending on helicopter availability, we can provide helicopters in some areas, such as Tokyo Heliport and JPD Kyoto Heliport. Additional fees will apply, so please contact us here.

Regarding the flow and weather on the day

Please tell me the schedule on the day.

①Please come to the meeting place at the meeting time (15 minutes before your flight time, 15 minutes before for JPD Kyoto Heliport only).
②When you are checked in by an attendant, you will be asked to fill out the necessary information on the passenger list, and then you will be given an explanation of important points to note when boarding.
③You will be guided onto the aircraft when the scheduled time arrives.
④After enjoying your flight, you will be taken to take a commemorative photo and then disbanded.

What happens if the weather is bad?

If the flight is cancelled due to bad weather on the day, we will reschedule or refund your payment (excluding some plans and reservations). Please rest assured that no cancellation fee will be charged in the event of a cancellation.

What should I do if I am late?

Please call the emergency contact number listed in the reservation confirmation email. We will adjust the schedule taking into account the reservation status of other customers. Due to schedule constraints, the flight time may be shortened or the reservation may be canceled. In such cases, there will be no refund of the difference in fare.

Can I see the view even if it's raining or cloudy?

Because we fly below the clouds, you can see the scenery even on cloudy days, but the scenery is more beautiful on clear days. Flights may be possible even if it is light rain. However, even on cloudy days without rain, if the cloud height does not meet the flight safety standards, the flight may be canceled.

Regarding visit to the heliport

Are there toilets?

There are no restrooms at the heliport, so please use them before coming.
*Restrooms are available only at Tokyo Heliport and JPD Kyoto Heliport.

Is there a parking lot?

Parking is available. If you would like to use the parking lot at Tokyo Heliport, please let us know the type and license plate number of your vehicle in advance.

Can I arrange a hire car or limousine?

We can arrange a hire car or limousine for you. If you wish to do so, please write it in the comments section or contact us through the inquiry form.

Regarding boarding

Is there a weight limit?

There is a limit of 120kg per seat, and a total weight limit of 220kg for three-seater aircraft and 340kg for five-seater aircraft. There are exceptions depending on the expectations, so please understand that we may decline your request in some cases.

Are there any baggage restrictions?

Anything that may be dangerous or a nuisance to aircraft, personnel, or cargo is prohibited by law from being transported by air. Any items that qualify as dangerous goods must be disposed of on the spot. For more information, please click here.

Is it for private use?

With the exception of some plans, the plan is private. There are no tour conductors other than the pilot, so please enjoy a private space with your loved ones. (There are some exceptions, such as shared transportation plans.)

Is there any age restriction?

There is no age restriction for boarding, so as long as you have no problems walking and getting on and off the plane, you can board. You will need to step on a 20cm high step to board.

Can I fly if I'm pregnant?

There are no particular restrictions on boarding, but as there is a possibility that it may affect your body, if you have any concerns, please consult your doctor in advance. Please note that in the unlikely event that an injury occurs, we will not be able to provide compensation.

Can I eat or drink on board?

Generally, eating and drinking are prohibited on board. You can bring water, tea, etc. in a container with a lid such as a plastic bottle, but you cannot bring alcohol. There is no restriction on drinking before the flight, but please refrain from drinking immediately before the flight as it may make you feel sick during the flight.

How many people can ride in a helicopter?

We have aircraft that can seat 3 to 6 people. If you would like a flight with more than 6 people, please contact us via the inquiry page.

How high will you fly?

It flies at an altitude of approximately 600 metres.

Can I bring smartphones, cameras and video cameras on board?

Yes, you can. Please enjoy taking photos with your smartphone or camera.

Can I use electronic devices on board?

Please turn off your aircraft in airplane mode or turn off the power. This also applies to Bluetooth earphones. Violations may be subject to a fine of up to 500,000 yen. (Article 164, Paragraph 15 of the Enforcement Regulations of the Aviation Act)

Can I talk on the plane?

You can talk using a headset with a microphone. You can also have a separate line so the pilot cannot hear you.

How many minutes should i arrive before the flight time?

The time you select when making a reservation is the takeoff time. Please arrive at the heliport approximately 30 minutes before your departure time. *For heliports other than JPD Kyoto Heliport, please arrive 15 minutes before.

Additional Questions

I would like to request a receipt

Please send your request via the inquiry form or our official LINE account with your desired name and description. We will send you a PDF of the receipt to the email address you provided.

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