よくあるご質問
Q. What happens in case of bad weather?
If the flight is cancelled due to bad weather on the day of departure, we will reschedule or refund your money (except for some plans and reservations). (Except for some plans and reservations.) Please be assured that no cancellation fee will be charged in the event of a flight cancellation.
Q. Is there a weight limit?
A. There is a weight limit of 120 kg per seat, 220 kg for a 3-seat aircraft, and 340 kg for a 5-seat aircraft. Please note that there are some exceptions depending on the aircraft, and we may not be able to accept some cases.
Q. Is it possible to change my reservation?
Yes, it is possible. Please contact us at 0120-510-613. Cancellations for your convenience will be subject to the following cancellation fees. If cancellation is due to weather or other reasons not attributable to the customer, the full amount will be refunded.
Up to 5:00 p.m. 4 days prior to the flight: No charge
Up to 5:00 p.m. 3 days prior to flight: 10%.
Up to 5:00 p.m. 2 days prior to the flight: 30%.
Up to 5:00 p.m. the day before the flight: 50%.
On the day of the flight or if no notice is given: 100%.
Q. What should I do if I am late?
Please call the emergency number provided in the reservation receipt e-mail. We will take into consideration the availability of other passengers and adjust our schedule accordingly. Please note that your flight may be shortened or cancelled due to scheduling conflicts. In such cases, the difference will not be refunded.
Q. Are there any baggage restrictions?
A. No. Items that may be dangerous or disruptive to aircraft, personnel, or cargo are prohibited by law from being transported by air. Items that fall under the category of dangerous goods must be abandoned and disposed of on the spot.
Please refer to the URL for details. (https://flight.space-aviation.com/pages/baggage)
Q. Is insurance included? What type of insurance is included?
Insurance is included in the flight fee. The types of insurance are as follows
Third Party/Passenger Comprehensive Liability Insurance" provides coverage for legal damages caused by accidental injury to the life or limb of a third party or passenger outside the aircraft, or damage to the property of a third party or passenger's baggage outside the aircraft, arising out of the ownership, use, or management of the aircraft. This insurance covers the following
If the flight is cancelled due to bad weather on the day of departure, we will reschedule or refund your money (except for some plans and reservations). (Except for some plans and reservations.) Please be assured that no cancellation fee will be charged in the event of a flight cancellation.
Q. Is there a weight limit?
A. There is a weight limit of 120 kg per seat, 220 kg for a 3-seat aircraft, and 340 kg for a 5-seat aircraft. Please note that there are some exceptions depending on the aircraft, and we may not be able to accept some cases.
Q. Is it possible to change my reservation?
Yes, it is possible. Please contact us at 0120-510-613. Cancellations for your convenience will be subject to the following cancellation fees. If cancellation is due to weather or other reasons not attributable to the customer, the full amount will be refunded.
Up to 5:00 p.m. 4 days prior to the flight: No charge
Up to 5:00 p.m. 3 days prior to flight: 10%.
Up to 5:00 p.m. 2 days prior to the flight: 30%.
Up to 5:00 p.m. the day before the flight: 50%.
On the day of the flight or if no notice is given: 100%.
Q. What should I do if I am late?
Please call the emergency number provided in the reservation receipt e-mail. We will take into consideration the availability of other passengers and adjust our schedule accordingly. Please note that your flight may be shortened or cancelled due to scheduling conflicts. In such cases, the difference will not be refunded.
Q. Are there any baggage restrictions?
A. No. Items that may be dangerous or disruptive to aircraft, personnel, or cargo are prohibited by law from being transported by air. Items that fall under the category of dangerous goods must be abandoned and disposed of on the spot.
Please refer to the URL for details. (https://flight.space-aviation.com/pages/baggage)
Q. Is insurance included? What type of insurance is included?
Insurance is included in the flight fee. The types of insurance are as follows
Third Party/Passenger Comprehensive Liability Insurance" provides coverage for legal damages caused by accidental injury to the life or limb of a third party or passenger outside the aircraft, or damage to the property of a third party or passenger's baggage outside the aircraft, arising out of the ownership, use, or management of the aircraft. This insurance covers the following